Terms, Conditions, Return and Refund Policy
Last updated: May 13, 2024
Thank you for shopping with us. Please read the following terms and conditions before placing your order.
Wrong or Damaged Goods Delivered
If any or all of the product(s) you received is (are) wrong or damaged, we will re-ship you new product(s) immediately after you inform us about the issue.
In this case you are not required to return back the wrong or damaged product(s) to us.
Please just provide some photo(s) as a proof of the wrong or damaged products you received along with your re-shipping request.
Return and Refund Policy
If, for any reason, you are not completely satisfied with a purchase we invite you to review our policy on refunds and returns.
The following terms are applicable for any products that you purchased with us.
Your Order Cancellation Rights
You are entitled to return your order within 15 days of the date you received it, by notifying us in written format via email at fans@footballfanzone.net
The deadline for cancelling an order is 15 days from the date on which you received the products or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
We will reimburse you no later than 7 days from the day on which we receive the returned products. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions for Returns
In order for the products to be eligible for a return, please make sure that:
- The products were received in the last 15 days;
- The products are in the original packaging.
The following products cannot be returned:
- Products made to your specifications;
- Personalized products.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the products to us. We are not obliged to provide pre-paid return shipping label.
We cannot be held responsible for products damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the products or proof of received return delivery.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us at fans@footballfanzone.net